Shipping policy

Thank you for choosing (extra value store)

Below is a information delivery policy:

General Information

• Delivery Timeframe: Orders are delivered within 3-7 business days (South Africa only). Excluding weekends and public holidays.
• Order Processing: Orders are processed within 1-2 business days, excluding weekends and public holidays.
• Please note: extra value store uses third-party courier companies for deliveries. These couriers operate independently and are not affiliated with extra value stores. For any shipping-related inquiries or issues, please contact the courier directly.
•  If the company name and address provided do not match, we will conduct a search to verify the correct comapany details. In such cases, we will use the official company address associated with the provided company name
  
• If you do return any FINAL SALE, R50 SALE, R100 SALE you are liable to collect it. 

Shipping Fees

• Standard Shipping: Fixed fee of R95
• High-Risk Areas: High Risk Area Standard Shipping R170. Reduced fee of R170 for standard delivery for orders over R1000
• R50 Shipping Fee Applies to orders over R1000

Responsibilities and Liability

• Accurate Delivery Information: Customers must provide correct and complete addresses to avoid delays or additional fees.
• Tracking: Tracking details are emailed within 24 hours of shipment.
• Missed Deliveries: Customers are responsible for rescheduling and covering missed delivery fees.
• Courier Delays: extravalue.co.za. is not liable for delays due to courier operations, weather, or unforeseen events.
• Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement, If you wish for a refund on the deffective item we will not collect but will refund the amount due to you for the deffective item.

Returns and Exchanges 

• Courier Fees: All courier costs, including R95 for exchanges, are the customer’s responsibility unless extravalue.co.za is at fault.

Contact Information

• For inquiries, email us at extravalue.co.za with your order number in the subject line.

By placing an order, you agree to the terms of this Delivery Policy. For assistance beyond our control, please contact The Courier Guy directly. Your satisfaction remains our top priority!