Delivery Information
Shipment Confirmation: Receive tracking details via email once your order has been shipped.
Tracking Your Order: Monitor via the Courier Guy Page,.
General Shipping Policy
Delivery Timeframe: Orders are delivered within 3-7 business days within South Africa.
Processing Time: Orders are processed within 2-3 business days, excluding weekends and public holidays.
Please note: extra value store uses third-party courier companies for deliveries. These couriers operate independently and are not affiliated with extra value store. For any shipping-related inquiries or issues, please contact the courier directly.
Shipping Policy
Free shipping is available for orders over R950 Exclusions.
Orders under R950 are R100 per shipping order.
High-Risk Areas: Free shipping does not apply; a reduced shipping fee of R950 is charged for free shipping specials.
Additional Terms
Order Accuracy: Customers must provide accurate delivery information to avoid delays or additional fees. Incorrect information may result in delivery delays, and customers are responsible for any associated costs.
Liability: We are not liable for delays due to factors beyond our control (e.g., weather, natural disasters, or courier issues).
Order Tracking: Tracking details will be emailed once the order is fulfilled and shipped. Please allow 24 hours for tracking updates. (Please note once you place your order you will not get a tracking number immediately)
Cancellation and Refunds
Orders with Fast Shipping cannot be canceled after shipment. Customers must receive the order and arrange returns as per our Return Policy.
Shipping fees are non-refundable under any circumstances if the order has been booked.
Returned item must be in the same condition in which it was received.
This means that new items must be returned in the exact condition in which you received it from Amazon (including all accessories
Contact Information
For any inquiries or personal requests, email us at info@extravalue.co.za or WhatsApp 0610068660. Include your order number in the email subject line for prompt assistance.
Customer Responsibility
Be available at the specified address to receive your package.
Contact The Courier Guy directly for inquiries regarding delivery status.
Here are some useful information regarding our delivery
We only use the Courier