Return/Refund policy

### **Return & Refund Policy**  

#### **1. Eligibility**  

- **Non-Returnable Items**:  

  - Intimate items (e.g., earrings, socks make up), sealed consumables.  

  - Digital products/downloads.  

- **Defective Items**: Full refund/replacement if defective or damaged upon arrival (proof required).  

#### **2. Timeframe**  

- **14-Day Returns**: Unused, unopened items in original packaging.  

- **30-Day Warranty**: For manufacturing defects (excludes misuse).  

#### **3. Process**  

1. Contact **info@5store.com** with:  

   - Order number + photos/video of issue.  

2. We’ll email a **return label** (if applicable) and address.  

3. Refund processed within **7 business days** after receipt.  

#### **4. Shipping Costs**  

- **Free returns**: For our errors (wrong item shipped).  

- **Customer pays**: For size/color changes or non-defective returns.  

#### **5. Refunds**  

- Original payment method (5–10 business days).  

- Store credit option (faster processing).  

#### **6. Exchanges**  

- Subject to stock availability. Email us first.  

#### **7. Non-Qualifying Returns**  

- Used/altered items.  

- Lost in transit (tracking required for claims).  

**Contact**: info@5store.com | +[Your Phone]  

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### **Key Notes**  

1. **Clarity**: Use bullet points for readability. Avoid legalese.  

2. **Platform Rules**: Align with Shopify/eBay/Etsy policies if applicable.  

3. **Regional Laws**:  

   - ****: Must offer **14-day** no-questions-asked returns.  

   - ****: State-specific rules (e.g., CA’s 30-day policy).